Frequently Asked Questions

How long does delivery take?

Delivery times vary depending on your location and the courier service selected.

Can I return my order?

Yes. Refund requests may be made within 7 days of receiving your order, provided the item is unworn and in its original packaging.

Can I exchange an item?

Yes. Exchanges are accepted within 10 days of delivery, subject to the item being unworn and in its original condition.

Do you accept returns on earrings?

For hygiene reasons, earrings cannot be returned or exchanged unless they are defective or incorrectly supplied.

Will my jewelry tarnish?

Jewelry may naturally tarnish over time, especially if exposed to water, perfumes, lotions, and chemicals. Following our Jewelry Care Guide will help extend the life of your pieces.

What materials are used?

The material composition of each item is listed on the product page. Customers with known skin sensitivities are encouraged to review this information before purchasing.

Are your products waterproof?

Unless specifically stated, our jewelry is not waterproof and should be kept away from water and chemicals.

How can I contact Accessory Avenue?

You can reach us through our website, email, or social media channels. We are always happy to assist you.