Refund policy

At Accessory Avenue, customer satisfaction is important to us.

Refunds

Customers may request a refund within seven (7) calendar days of receiving their order.

To qualify for a refund:

• Items must be unworn, unused, and in their original packaging.
• Proof of purchase must be provided.
• Items must be returned in their original condition.

Shipping fees are non-refundable unless an incorrect or defective item was supplied.

Exchanges

Customers may exchange items within ten (10) calendar days of receiving their order.

To be eligible:

• Items must be unworn and in their original condition.
• Proof of purchase is required.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Earrings

For hygiene reasons, earrings are non-refundable and non-exchangeable unless faulty or incorrectly supplied.

Sale Items

Sale, clearance, and promotional items are considered final sale and are not eligible for refunds or exchanges.

Damaged or Incorrect Items

Please notify us within 48 hours of receiving your order if an item arrives damaged, defective, or incorrect. Photographic evidence may be required.